Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.


In this online course you will learn skills to manage conflict, so you can approach disagreements with confidence and keep your professional relationships intact. If conflict in the workplace is left unresolved it can interfere with teamwork and productivity and damage relationships. Success in dealing with conflict comes from understanding how you behave and how you can influence other people.

You will be given the tools to manage difficult conversations effectively so that you get the best results out of them. In turn, you will be able to transform difficult situations into opportunities for growth.

After you complete this course you will be able to: 

  • identify some causes of difficult behaviour and conflict
  • recognise how anger affects you physically, emotionally and mentally
  • implement anger management techniques and express anger more assertively
  • respond effectively to another person’s anger
  • apply techniques to prevent problems from happening and/or deal with them
    more effectively
  • apply the three-step Conflict Resolution Model to deal with difficult people and situations
  • prepare for difficult conversations and apply steps to help them go smoothly.

This is a non-accredited course and you will receive a Certificate of Completion.


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Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
Your Certificate of Completion will be issued by Clear to Work Pty Ltd.