ONLINE TRAINING

Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.

NSW LICENSEE TRAINING ONLINE COURSE

Liquor & Gaming NSW Licensee training

This is an online course – No need to sit in a classroom (virtual or real) for 6 hours.

Licensee training is for most licensees, approved managers and club secretaries. It covers a range of topics designed to support you to:

  • understand the relevant liquor laws and regulations that impact you as a licensee
  • know your responsibilities in managing your NSW liquor licence
  • understand your responsibilities as a licensee to manage alcohol-related harms in your business
  • implement best practice strategies for your business to improve operations
  • understand the consequences of non-compliance and what that means for you as a licensee.

Clear to Work is approved to deliver the Liquor & Gaming NSW Licensee training.

This is an online course – No need to sit in a classroom (virtual or real) for 6 hours.

Successful completion of Licensee training will result in the automatic renewal of a current Responsible Service of Alcohol (RSA) endorsement on the recognised competency card.

PACKAGES

LICENSEE TRAINING

LICENSEE TRAINING
COVID MARSHAL TRAINING

LICENSEE + COVID MARSHAL

LICENSEE TRAINING
COVID MARSHAL TRAINING

LICENSEE + ADVANCED LICENSEE

LICENSEE TRAINING
ADVANCE LINCESEE TRAINING

LICENSEE + ADVANCED LICENSEE + COVID MARSHAL

LICENSEE TRAINING
COVID MARSHAL TRAINING
ADVANCE LINCESEE TRAINING

COURSE INFORMATION

Cost$320 inc GST and Competency Card
Course nameLicensee Training
Pre-requisite

current NSW competency card or NSW interim certificate issued by Liquor & Gaming NSW for RSA. It must not expire before you complete this course.

We recommend you have a minimum of 3 weeks before your RSA expirers. It must not expire before you complete the course.

If it does expire, you will need to complete an entire NEW RSA course.

You will be required to upload a picture of your competency card or interim certificate.

Successful completion of the Licensee Training will result in the automatic renewal of a current RSA endorsement on the recognised competency card.

Extended date: The expiry date for RSA/RCG competency cards that were due to expire on or after 1 March 2020 have been extended. The new expiry date is now 30 June 2021. Find out more.

Delivery100% online, NO classroom
Time3 minutes to enrol,  approx 5-6 hours – self-paced

 

a 15-minute assessment with a trainer via internet webcam.

We give you 4 weeks to complete the course.

PaymentMastercard/Visa through our Eway internet payment facility.
Assessment Read the “Assessment” tab for full details.
ValidIn NSW only
Learner’s rightsClick here to read…  our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.

THE COURSE IS BROKEN DOWN INTO SIX SECTIONS.

Section 1: Overview of liquor regulation in NSW

Section 2: Managing your liquor licence

Section 3: Your responsibilities to manage alcohol-related harms

Section 4: Best practice strategies to prevent alcohol-related harms

Section 5: Compliance and enforcement

Responsible Service of Alcohol (RSA) 

We recommend you have a minimum of 3 weeks before your RSA expirers. It must not expire before you complete the course.

If it does expire, you will need to complete an entire NEW RSA course.

You will be required to upload a picture of your competency card or interim certificate.

Successful completion of the Licensee Training will result in the automatic renewal of a current RSA endorsement on the recognised competency card.

Extended date: The expiry date for RSA/RCG competency cards that were due to expire on or after 1 March 2020 have been extended. The new expiry date is now 30 June 2021.

Responsible Conduct of Gambling (RCG) 

a) If you wish to renew a current RCG endorsement on the recognised competency card complete the renewal course https://www.service.nsw.gov.au/transaction/renew-rsa-or-rcg-competency-card

OR

b) If you do not wish to renew a current RCG endorsement must surrender this endorsement by completing the RCG Declaration Form.

You will be assessed using:

  • Multiple choice questions
  • Written questions and project.
  • 15-minute live assessment via online video conferencing.

Please read this information carefully! There are NO refunds if you enrol in this course and cannot complete the live assessment. The online video assessment is can be booked after competently completing the written questions.

Multiple choice questions

The course is broken into manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. You are required to get all the questions in a section before moving to the next section.

Written questions

Short answer responses are drawn from all parts of the course. They require a few sentences or brief dot points. House Policy – outline 5 policies you would include in the house policy of your business.

Complete an incident log and incident report using the template and scenarios provided.

Your written assessment will be marked the next business day after submission.

Live assessment

Please read this information carefully! There are NO refunds if you enrol in this course and cannot complete the live assessment.

This is a 15-minute live assessment with a trainer completed over the internet using your webcam. There is no software to download.

How to book an appointment

When you are marked competent in your written questions, you can log into your course and use the online scheduler to book an appointment. You will receive a link.

Receive Interim Certificate

If your live assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.

If your live assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.

For more information, see the tab “How to book an appointment”

Check the requirements tab for equipment needed.

Watch the video below. Or watch it on youtube – click here.

Watch the video below. Or watch it in youtube – click here.

To complete this course you need to:

NSW RSA competency card or NSW RSA interim certificate issued by a Liquor & Gaming NSW

A unique email address not previously used by another student.

A driver’s licence, passport, another form of photo-identity, such as an 18+ card or a student card that includes DOB and photo.

Unique student identifier (USI) – a federal government requirement. You can get a USI as part of your registration. Click here to visit the USI website.

Technology Required

This course requires a live video interview with your trainer over the internet. You will need:

  • high speed, reliable internet capable of a video call
  • current internet browser, preferably Chrome
  • Device – computer/laptop/tablet/smartphone with webcam

There are NO refunds if you enrol in this course and cannot meet the technical requirements.



You have been granted or are applying for the right to hold a liquor licence in NSW. As a licensee, approved manager or club secretary, you have significant responsibilities. This course is designed to help you understand and carry out your legal responsibilities, so you can reduce the risk of alcohol-related harms arising from your business activities.

While alcohol is widely consumed responsibly and safely, there are significant harmful effects from alcohol abuse and misuse, with wide-ranging impacts on individuals and our society as a whole. It is important to ensure you are doing what you can to operate a safe and responsible business.

If you don’t exercise your legal responsibilities, you can be found to be non-compliant. Noncompliance with the liquor laws can result in the suspension or cancellation of your licence and you can be banned from holding a liquor licence or having a financial interest in a licence for a significant period of time.

We want to make sure you have every chance to operate a successful business.

On completion of this course, you should be able to manage the day to day requirements for a compliant licensed venue to the benefit of your staff, customers and the wider community. Specifically, this course will enable you to:

  • understand the relevant liquor legislation and regulations that will impact you as a licensee
  • know your responsibilities in managing your NSW liquor licence
  • understand your responsibilities as a licensee to manage alcohol-related harms in your business
  • implement best practice strategies for your business to improve operations
  • understand the consequences of non-compliance and what that means for you as a licensee

You are required to meet complex legislative requirements in relation to the sale, service and supply of liquor in your business. While your RSA course will have provided you with a basic understanding of this, your legislative responsibilities as a licensee go far beyond that, highlighting the need for further training.

Additionally, if you work in a business that operates in potentially higher risk environments such as those trading after midnight, you carry added responsibilities that require further tailored training.

The NSW government committed to the introduction of a tiered industry training framework to strengthen and enhance liquor industry training standards by building on the existing RSA training. Liquor & Gaming NSW has worked closely with industry peak bodies, NSW Police and select registered training organisations (including us)  to design this new training framework to ensure it meets your training needs.

The Liquor Regulation 2018 introduced the tiered industry training framework which includes two new levels of licensee training that are designed to support you in meeting your compliance obligations and implementing strategies to improve your business operations while providing safe and vibrant environments for your customers. These are:

  • Licensee training, which is designed for licensees, approved managers and club secretaries, and
  • Advanced Licensee training, which is an additional course for licensees, approved managers and club secretaries operating businesses in higher risk environments.

Who is required to complete Licensee training?

The Liquor Regulation 2018 requires all licence types classified as Tier 1 to complete Licensee training.

  • Tier 1 licences include:
    • hotels, packaged liquor, clubs, small bars and on-premises licences, and
    • licensee or business subject to a regulatory scheme or nominated by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority).

In addition, licence types classified as Tier 2 must also complete the Advanced Licensee training.

  • Tier 2 licences include:
    • those authorised to trade after midnight on a regular basis or otherwise have extended late-night trading hours authorisation on a regular basis
    • certain on-premises business types, such as nightclubs (adult relaxation entertainment) and karaoke bars, and
    • licensee or business subject to a regulatory scheme or nominated by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority). Tier 1 licences

Tier 1 licences include:

  1. Hotel licences: enables alcohol to be sold to the public for consumption on and off the premises. Subject to separate approval, it also enables gaming machines to be operated. A hotel licence operates at all times under the primary purpose of selling alcohol to the public.
  1. General bar licences: a limited type of hotel licence known as a general bar licence is also available that allows alcohol to be sold for consumption on the premises, but does not allow takeaway sales or gaming machines to be operated.
  1. Club licences: allows registered clubs to sell alcohol to their members and guests for consumption on and off the premises (venue). Although a registered club may contain a ’nightclub’, a standalone nightclub is a separate licence and should not be confused.

Gaming machines may also be operated, subject to separate approval. types of businesses that use this licence include:

  • RSL and services clubs
  • bowling clubs
  • leagues clubs
  • golf clubs
  1. Small bar licences: allows the sale of alcohol for consumption on the premises (venue) but does not allow gaming machines or takeaway alcohol. This liquor licence allows for a maximum of 100 patrons (over the age of 18) in your venue during trading hours.
  1. Packaged liquor licences: allows alcohol to be sold through a bottle shop, home delivery, mail order or the internet for consumption off the premises (venue). You may also conduct tastings at your venue, with or without charge. types of businesses that use this licence include:
    • bottle shops and liquor stores
    • general stores selling packaged liquor, and
    • online shops with home delivery alcohol sales.
  1. Producer/wholesaler licences: endorsed with a drink-on-premises authorisation
  1. On-premises licences: allows the sale of alcohol for consumption on the premises (venue) when another product or service (such as food or entertainment) is sold, supplied or provided to customers. In most circumstances, an on-premises licence does not permit takeaway alcohol sales. Alcohol sold under this licence must be consumed on the licensed premises that relate to any of the following:
    • airports
    • adult relaxation entertainment venues
    • karaoke bars
    • public entertainment venues (other than a cinema)
    • restaurants or cafés  tertiary institutions, and

Other on-premises licences likely to be required to undertake this training include:

  • caterers
  • food and beverage outlets
  • food halls
  • public arenas, and  sporting facilities.
  1. Any licensee or business that is subject to a regulatory scheme or who has been nominated by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority).

Tier 2 licences

Tier 2 licences include:

1. Businesses with any of the following licences that are authorised to trade after midnight or authorised to have extended late-night trading hours on a regular basis:  hotel licences

  • general bar licences
  • club licences
  • producer/wholesaler licences endorsed with a drink on-premises authorisation
  • on-premises licences that relate to any of the following:
    • public entertainment venues (other than a cinema)
    • restaurants or cafés (those with a primary service authorisation)
    • tertiary institutions, and
    • vessels
    • caterers

Note for the following:

  • small bar licence – with extended trading authorisation that authorises the sale or supply of liquor on a regular basis between 2.00am and 5.00am.
  1. Certain business types irrespective of whether they operate after midnight:
    • nightclubs (adult relaxation entertainment): whose primary purpose is to provide entertainment in a potentially higher risk environment due to the type and style of entertainment offered and the extended trading hours that are available, and
    • karaoke bars: whose primary purpose is to provide entertainment, often trade past midnight and see peak trade after midnight.
  1. Any licensee or venue subject to a regulatory scheme may be directed by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority).
  1. Any licensee directed by Liquor & Gaming NSW or the Authority.

For more information, click here.

When do I get my Interim Certificate?

Your assessment will be marked the next business day after you submit.

If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.

If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.

How do I log into my account?

Go to http://cleartowork.energe3.com.au/login

Enter your email address and the password you set up when you enrolled in the course.

Click on ‘My Training’ at the top right of the screen.

I can’t log in? It says incorrect email or password

The system automatically sends an email with the details you set up. The email may be in your junk/spam folders.

No email?  You made a typing mistake on your email when you registered with us. Send us an email info@cleartowork.com.au

How do I start my course? I have paid my money but do not know how to start the course.

Log into your account

From the ‘My Training” tab, click on the name of the course to start, or click the start button beside the name of the course.

It’s asking me to pay again? Are you trying to rip me off?

No. Ensure you are logged into your account.

Click on “My training” tab (top right of screen)

Click on the name of the course to start or click the start button beside the name of the course.

It says my course is expired?

You have 4 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds or extensions if you do not complete the course within the time frame given.

How do I get to “my training”?

To start your course, click on the name of the course in your “My Training” screen.

Go to http://cleartowork.energe3.com.au/login

Enter your email and password (this is what you set up when you registered for the course),

Click “Sign in” to get to “My Training”.

No courses in “My Training”– I have paid my money but have no courses.

Your internet connection dropped out before sending our system the payment confirmation code.

Send an email to info@cleartowork.com.au with your Eway receipt and the courses will be added to your account.

Download your Interim Certification

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Interim Certificate or Statement of Attainment. How do I get another copy?

Simply log into your training account and re-print them.

How can I pay?

You can pay online with a credit card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to “my training” screen. Read the on this page to learn how to access your “My Training” account.

You will receive an email with your username, password and course details. This is for your reference only. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

Why do I need to enter my date of birth during enrolment?

It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to info@cleartowork.com.au and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check your spam/junk files.

Do I have to finish the course in one session?

No, log in and out as many times as you need.

How do I log back into a course?

Go to www.cleartowork.com.au, select “Log in” from the far-right hand side of the screen.

At the log in screen, enter your email address and password.

From your “My Training” screen, click on the name of the course you wish to continue.

What type of computer can I use?

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet. You will need one of the following: a smartphone, video camera or webcam.

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works.

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. If you got any questions wrong, you need to complete the whole assessment for the section you are on before you move onto the next course. Yes, even if you only got one wrong.

How long do I have to finish my course?

You have 4 weeks from the date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds or extensions if you do not complete the course within the time frame given.

If you could not find the answer to your question, email us: info@cleartowork.com.au

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Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
Your Statement of Attainment and Interim Certificate will be issued by Clear to Work Pty Ltd.