Food Handling Certificate Course (Level 1) $29

Food Handler Certificate Course- Hospitality & Retail – SITXFSA001 Use Hygiene Practices for Food Safety Online Training Course

This course provides the nationally recognised certificate for SITXFSA001 Use Hygienic Practices for Food Safety and allows you to work in the retail, hospitality and transport and distributions sectors. You will receive a Statement of Attainment.

Food handling is also known as food safety training or food hygiene training.

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(packages may include non-accredited courses)

Food Handler




Food Handler – SITXFSA001 yes yes
Allergen management course *   yes
  $29 $47
  Start Now Start Now

* non-accredited course. Receive a certificate of completion.

Course Information

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[su_tab title=”Course facts”]Course facts

Cost $29.00 only. No more to pay! (inc GST)
Unit code & name SITXFSA001 Use Hygiene Practices for Food Safety
Pre-requisite No previous knowledge or experience required.
Delivery All content delivered online with an offline practical skills demonstration. Please read the assessment tab carefully for more information.
Duration Please allow approximately 5-6 hours to complete your online training course plus supervisor report.


From the time of enrolment, you have four weeks to complete your training course.

Payment Mastercard/Visa through our Eway internet payment facility.
Qualification National Statement of Attainment sent by email ONLY.
Valid Valid in all states of Australia in the hospitality, retail and tourism industries.
Learner’s rights Click here to read…  our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.

How Long?

It takes 3 minutes to enrol and pay.  The course takes approximately 5-6 hours to complete depending on your existing knowledge + supervisor report. No need to finish the course in one session!  Log in and out as many times as you like, the system remembers which questions you answered correctly.

You have 4 weeks from the date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the given time frame.

How does it work?

Click “Start Now” button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your “My Training”. Click on the name of the course to start. No need to wait for an email with log in details.

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Please read the assessment tab for more information on how the assessment works.

What you will learn

On completion you will understand:

  • the obligations of food handlers under current legislation
  • the correct ways of food handling and storage
  • potential hygiene risks
  • correct methods of cleaning and sanitising
  • the standards of personal hygiene for food handlers
  • the risk of food-borne illness (food poisoning).


[su_tab title=”Completion requirements”]Completion requirements

A unique email address not previously used by another student.

A driver’s licence, passport, another form of photo-identity, such as an 18+ card or a student card that includes DOB and photo.

Unique student identifier (USI) – a federal government requirement. You can get a USI as part of your registration. Click here to visit the USI website.

Device – computer/laptop/tablet/smartphone with internet access and current internet browser.

A commercial kitchen with food ingredients and ready-to-eat food items.

A qualified Food Safety Supervisor to supervise your practical activity.

Supervisor Report – As part of your assessment, you are to demonstrate how to use hygiene practices for food safety within the workplace. Please read the assessment tab for full details. There are no refunds if you complete this course but then cannot get the Supervisor Report signed off. There is no Statement of Attainment without the Supervisor Report.


[su_tab title=”Assessment”]Assessment

You will be assessed using four (4) methods:

  • Multiple choice questions;
  • Case studies;
  • Project questions; and
  • Supervisor Report

To be deemed competent in this subject, you are required to answer ALL questions in ALL sections correctly.

Multiple Choice Questions

There are a number of sections in this course. At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to move onto the next section.

How it works:

1. Read the question;

2. Select your answer/s from the selection of answers given;

3. Press “Submit”;

4. Move to the next question;

5. At the end of the questions, you will receive the result of your assessment.

If you answer all questions correctly, you will progress to the next section.

If you answer any questions incorrectly, you will have repeat all the questions for that section.  You will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the assessment for that section.

Case Studies & Project Questions

There are multiple case studies and project questions (simulated work environment). Taken from the whole course, the case studies and projects are designed to put your knowledge into practice in real life situations. Case studies and project questions require multiple choice answers. This works in the same way as the multiple choice questions worked. You may need to refer to the PDF of the course notes.

Supervisor Report

After you complete the online assessment, you are required to complete and return the Supervisor Report.  The report forms are part of the overall assessment. The report is located in the final assessment of the course.

It is a requirement that you demonstrate the skills you gained from the online course over three separate shifts (approx. 4 hours each) in a commercial kitchen. These shifts must be after you start the course.

Ensure the person completing your supervisor report, observes you doing everything listed on three separate occasions.

A real workplace must include an operational commercial food preparation area, bar or kitchen with the fixtures, large and small equipment and workplace documentation.

Who can sign off my supervisor report?

Your Supervisor Report must be completed by someone who is currently working in the food industry. It can be someone:

  • you are currently working with, or
  • you have previously worked with (within the last 12 months), or
  • you have volunteered with.

Are you not working in the food industry? 

We understand it can be difficult when you’re new to the industry to have the practical assessment filled out, so there are a few options:

  1. If you have worked in the food industry before, then you can have a past manager or co-worker complete the assessment. They don’t need to be a chef or a trained food safety supervisor. It can be anyone currently employed in the food industry (with a minimum of 12 months experience).
  2. If you have a friend or family member employed in the food industry, they can also sign off on your practical assessment. Again, it doesn’t need to be a qualified chef or food safety supervisor; It can be anyone currently employed in the food industry (with a minimum of 12 months experience).
  3. You can volunteer for a few shifts with a charity, community organisation or other food business. Many places are happy to have volunteers help out in return for completing the observer report. If you’re looking for charities near you, a great place to find out more information is your local council.


[su_tab title=”Competency unit”]


This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.

The unit applies to all organisations with permanent or temporary kitchen premises or smaller food preparation or bar areas.

Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.
  1. Follow hygiene procedures and identify food hazards.
1.1.Follow organisational hygiene procedures.1.2.Report unsafe practices that breach hygiene procedures promptly.


1.3.Identify food hazards that may affect the health and safety of customers, colleagues and self.

1.4.Remove or minimise the hygiene hazard and report as appropriate for follow-up.

  1. Report any personal health issues.
2.1.Report personal health issues likely to cause a hygiene risk.2.2.Report incidents of food contamination resulting from personal health issues.


2.3.Cease participation in food handling activities where own health issue may cause food contamination.

  1. Prevent food contamination.
3.1.Maintain clean clothes, wear required personal protective clothing, and only use organisation-approved bandages and dressings.3.2.Prevent food contamination from clothing and other items worn.


3.3.Prevent unnecessary direct contact with ready to eat food.

3.4.Ensure hygienic personal contact with food and food contact surfaces.

3.5.Use hygienic cleaning practices that prevent food-borne illnesses.

  1. Prevent cross-contamination by washing hands.
4.1.Wash hands at appropriate times and follow hand washing procedures consistently.4.2.Wash hands using appropriate facilities.


[su_tab title=”FAQ”]Frequently Asked Questions

How do I log into my account?

Go to

Click on ‘Login’ at the top right of the screen.

Enter your email address and the password you set up when you enrolled in the course.

Click on ‘My Training’ at the top right of the screen.

I can’t log in? It says incorrect email or password

The system automatically sends an email with the details you set up. The email may be in your junk/spam folders.

No email?  You made a typing mistake on your email when you registered with us. Send us an email

How do I start my course? I have paid my money but do not know how to start the course.

From your ‘My Training” screen, click on the name of the course to start, or click the start button beside the name of the course.

Its asking me to pay again? Are you trying to rip me off?

Click on “My training” (top right of screen)

Click on the name of the course to start, or click the start button beside the name of the course.

It says my course is expired?

You have 4 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given.

How do I get to “my training”?

To start your course, click on the name of the course in you “My Training” screen.

Go to

Enter your email and password (this is what you set up when you registered for the course),

Click “Sign in” to get to “My Training”.

No courses in “My Training”– I have paid my money, but have no courses

Your internet connection dropped out before sending our system the payment confirmation code.

Send an email to with your Eway receipt and the courses will be added to your account.

Download your Statement of Attainment or Certificate of Completion

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Statement of Attainment or Certificate. How do I get another copy?

Simply log into your training account and re-print them.

Is there an age limit to complete online RSA & RSG courses?

There is no upper or lower age limit for completing RSA or RSG training.  However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

Which payment gateway do you use? Is it secure?

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

How can I pay?

You can pay online with a credit card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to “my training” screen. Read the on this page to learn how to access your “My Training” account.

You will receive an email with your username, password and course details. This is for your reference only. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

Why do I need to enter my date of birth during enrolment?

We are required to verify your identify. It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check your spam/junk files if you cannot find it. If you cannot find the email, please contact us at

Do I have to finish the course in one session?

Refer to the individual course, for requirements.

How do I log back into a course?

Go to, select “Log in continue course” from the far-right hand side of the screen.

At the log in screen, enter your email address and password.

From your “My Training” screen, click on the name of the course you wish to continue.

What type of computer can I use?

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with login details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works.

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. If you got any questions wrong, you need to complete the whole assessment for the section you are on before you move onto the next course. Yes, even if you only got one wrong.

How long do I have to finish my course?

You have 4 weeks from the date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given.

If you could not find the answer to your question, email us:



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Other Unit of Competency

Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907. You Statement of Attainment will be issued by Clear to Work Pty Ltd.