FAQ

Go to http://cleartowork.energe3.com.au/

Click on ‘Login’ at the top right of the screen.

Enter your email address and the password you set up when you enrolled in the course.

Click on ‘My Training’ at the top right of the screen.

The system automatically sends an email with the details you set up. The email may be in your junk/spam folders.

No email?  You made a typing mistake on your email when you registered with us. Send us an email info@cleartowork.com.au

I have paid my money but do not know how to start the course.

From your ‘My Training” screen, click on the name of the course to start, or click the start button beside the name of the course.

Click on “My training” (top right of screen)

Click on the name of the course to start, or click the start button beside the name of the course.

You have 4 weeks from the date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given.

To start your course, click on the name of the course in your “My Training” screen.

Go to http://cleartowork.energe3.com.au/login

Enter your email and password (this is what you set up when you registered for the course),

Click “Sign in” to get to “My Training”.

 I have paid my money, but have no courses

Your internet connection dropped out before sending our system the payment confirmation code.

Send an email to info@cleartowork.com.au with your Eway receipt and the courses will be added to your account.

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Yes, simply open the PDF attachment and print it.

Simply log into your training account and re-print them.

There is no upper or lower age limit for completing RSA or RSG training.  However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

You can pay online with a credit card.

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

As soon as your payment is processed you are taken straight to “my training” screen. Read the on this page to learn how to access your “My Training” account.

You will receive an email with your username, password and course details. This is for your reference only. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

We are required to verify your identity. It is a government requirement that we capture this information.

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

Simply send an email to info@cleartowork.com.au and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

Your password is in the email that you received on enrolment. Please check your spam/junk files if you cannot find it. If you cannot find the email, please contact us at info@cleartowork.com.au

Refer to the individual course, for requirements.

Go to info@cleartowork.com.au, select “Log in continue course” from the far-right hand side of the screen.

At the login screen, enter your email address and password.

From your “My Training” screen, click on the name of the course you wish to continue.

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet

Yes, you only need access to the internet to access your course.

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with login details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works.

At the end of all the questions, will be given a summary of the questions you got wrong. If you got any questions wrong, you need to complete the whole assessment for the section you are on before you move onto the next course. Yes, even if you only got one wrong.

You have 4 weeks from the date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given. This includes amending and resubmission if required.

If you could not find the answer to your question, email us: info@cleartowork.com.au