BSB51918 Diploma of Leadership and Management online course
Our Diploma of Leadership and Management (replaces the old Diploma of Management BSB51107) is the latest diploma qualification to develop your leadership skills to management level. And it is 100% online. Perfect if you want the flexibility of learning in your own time. No classes to attend, no buses to catch, no books to carry. Study anytime, anywhere at your own pace!
Our Diploma of Leadership and Management can help you develop your existing skills and prepare for a management role, boost your employment opportunities, or earn a promotion.
|Qualification||Graduates receive the nationally accredited award:BSB51918 – Diploma of Leadership and Management|
|Delivery Method||100% online, self paced. No classroom. Access your study materials and assessments from the internet.|
|Enrolment Date||Enrol anytime|
|Study Time||We give you 12 months to complete the Diploma of Leadership and Management.|
|Price||$24 per week for 52 weeks – direct debit (total $1248.00) No set up fee.
$990 in one upfront payment
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[su_tab title=”Course structure”]Course structure
You are required to complete 12 units of study for the Diploma of Leadership and Management (BSB51918).
We offer the following 12 units. A brief description of each subject is located under the subject name.
BSBADM502 Manage meetings
This subject covers managing a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
BSBWOR501 Manage personal work priorities and professional development
This subject provides time management strategies and planning, techniques for setting goals and targets and the importance of them being linked to key performance indicators of the business.
BSBLDR502 Lead and manage effective workplace relationships
This subject covers leading and managing effective workplace relationships.
BSBWOR502 Lead and manage team effectiveness
This subject covers the skills required to lead teams in the workplace and to actively engage with the management of the organisation.
BSBLDR511 Develop and use emotional intelligence
This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
BSBHRM405 Support the recruitment, selection and induction of staff
The recruitment and selection process addresses filling vacancies, job descriptions and person specifications, advertising, short-listing, interviewing and post-interview details.
BSBMGT502 Manage people performance
This subject covers strategies for assigning and allocating work and establishing clear role responsibilities. It provides an opportunity to look into standards of conduct and ethics and how to successfully monitor performance and use counselling methods for improving performance.
BSBPMG522 Undertake project work
This subject looks at developing plans, monitoring and reviewing quality and risk in relation to a project. This is a practical subject that will develop knowledge and skills in the area of team management and planning control and reviews.
BSBCUS501 Manage quality customer service
Customer service management involves defining, delivering, monitoring and measuring quality customer service. Key topics address how to identify the customer’s needs and design systems and strategies for delivering the needed levels of service.
BSBMGT517 Manage operational plan
This subject covers the development and implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
BSBRSK501 Manage Risk
This subject covers the skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.
BSBMGT516 Facilitate continuous improvement
This covers the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements.
Our Diploma of Leadership and Management is designed to suit everyone. It does not have formal pre-requisites, making it accessible to everyone. Even if you did not finish high school, you can enrol in our Diploma of Leadership and Management and take the first step to improve your education.
We do recommend that you are over 20 years old (at a minimum) with some general work experience.
Please read the requirements tab for more information.
There are NO exams!!! The assessment consists of short answer questions, assignments and written reports.
How you will be assessed
For each unit of competency, a number of assessment activities have been used, each of which are described in more detail on this page.
Assignment activities consist of both written and multiple choice questions. Written answers should be a maximum of 100-300 words (1-2 paragraphs). The assignment activities are a mixture of knowledge questions and case studies. Case studies require you to apply knowledge to real situations.
Work based projects
Work based projects involve a practical demonstration of skills and knowledge. These projects comprise real learning in the course and require you to apply your newly acquired knowledge.
These projects do not need to be completed in your workplace, you may use a simulated environment. You are required to video a number of the work based project using a simulated environment. Two examples are listed below.
You are required to conduct two (2) meetings.
Meeting 1 – Chair a formal Board Meeting
Meeting 2 – Facilitate a Problem Solving Meeting
For each meeting, you are required to submit a video recording of the meeting as well as supporting documentation. The supporting documentation required to be submitted is clearly detailed in each question, and includes the agenda, the notification of the meeting, etc. You are required to answer a number of short answer questions for each meeting.
You will need yourself plus 3 people. You can use the same 3 people for both meetings.
You are required to conduct a simulated job interview.
For the interview you are required to submit a video recording of the interview as well as supporting documentation. The supporting documentation required to be submitted is clearly detailed in each question, and includes the agenda, the notification of the meeting, etc.
You will need yourself plus 1 other person.
Please read the technology requirements of this course very carefully.
All assessment is be submitted via our online learning management system. No assessment will be accepted via email, post or any other method. – it will be returned to you. [/su_tab]
Our Diploma of Leadership and Management is delivered via our custom built learning management system. You will access your study materials and assessments from the internet.
Our course is self paced so you can manage your studies around your work and personal life. There is no set timetable. Study when you want, where you want and at your own pace.[/su_tab]
Please this information very carefully. There is no refund after the 5 day cooling off period if you cannot meet the technology requirements or the video assessment requirements.
There are no formal entry requirements for this qualification. However, you will need the following.
Computer – A desktop computer or laptop with (but not limited to) Windows 2000, XP, Vista or Windows 7, 8 or higher
Broadband Internet access – All assessment is to be submitted using our Learning Management System. You need to be connected to the internet to save and submit assessments in our learning management system. Assessments are NOT accepted by email, post, fax or any other method. Any assessments received this way will be returned.
Microsoft word – All the templates provided are in word and are required to be completed in word.
Video recording device – You are required to record a video of yourself for a number of assessments. You can use a video recorder, smart phone or computer. Refer to how you will be assessed for more information.
Win Zip – due to space restrictions, video files are to be zipped for submission. Most computers have Win Zip installed. If you do not have Win Zip, it is available from download from the internet.
Reading and Writing Skills
The Diploma of Leadership and Management is an on-line, self-paced course. It requires strong English reading and writing skills.
You must be able to read, write and interpret documents as you are required to complete assessment tasks such as short/long answer questions and write more complex documents such as essays.
Numeracy skills are required to a basic level e.g. calculations with calculators. [/su_tab]
We offer two (2) payment options to get you learning.
Option 1 – $990 – one upfront payment.
Direct Debit Payment Plan
Option 2 – $24.00 per week x 52 = Total payment $1248.00 No set up or establishment fee.
Payment and Refund Conditions – Please read very carefully.
We give you a five (5) day cooling off period, during which time you may review the first subject and decide if the course is for you. After the cooling off period, there is NO refund. Please ensure you read the requirements for this course. There is no refund (after the cooling off period) if you cannot meet the technology requirements.
You may cancel your enrolment at any time within five (5) days of receiving your first subject for a full refund of fees. Cancellation must be made in writing. You must not have submitted any assessments.
No refunds are given after five (5) days. No exceptions.
Option 2 – Direct Debit Payment Plan
Direct debit facility is operated by Debit Success. Payments are to be made weekly from bank account, debit or credit card.
When we receive notification of your returned Direct Debit form from Debit Success we will enrol you in our learning management system within one (1) business day.
You may cancel your enrolment at any time within five (5) days for a full refund of any fees paid. Cancellation must be made in writing. You must not have submitted any assessments to your trainer.
After 5 days no refunds will be given, and all course fees will have to be paid as per the payment arrangement. No exceptions.[/su_tab]
[su_tab title=”Refund policy”]Refund for change of mind
We give you five (5) days, from when we enrol you in the course, to change your mind and receive a full refund of any course fees paid.
You may review the first subject for 5 days. If you wish to cancel your enrolment during this period, you can with no penalty. You must NOT have submitted any assessment for marking.
After the 5 day cooling off period, there are NO refunds. Please ensure you read the requirements for this course. There is no refund (after the cooling off period) if you cannot meet the technology requirements or the video assessment requirements.
You must notify us in writing within 5 days of us enrolling you in the course to be eligible.[/su_tab]
[su_tab title=”How it works”]How it works
The enrolment process is as follows:
- Complete the online enrolment form
- We will contact you within one business day of receiving the enrolment form with details of payment plan or invoice depending the choice you make.
How our system works
Each unit builds on previous units. You are required to complete the units in the order set by us.
You will be enrolled in all units of the qualification. The first unit is unlocked ready to complete. The remaining units are locked. When you submit an assessment, the next unit will be unlocked ready to complete. You cannot jump from unit to unit. This ensures units are completed in the required order and you are always working off the latest version of the subject.[/su_tab]
[su_tab title=”How long”]Our Diploma of Leadership and Management is a self paced course which means you can work as fast or as slow as you like. We recommend you allocate 10-12 hours study a week.
Your enrolment is valid for 12 months from the date you are enrolled. If you do not complete your qualification in this time, you will be required to apply to us for an extension. Additional fees apply if you do not complete within 12 months.[/su_tab]
[su_tab title=”How to enrol”]How to enrol
1. Complete the enrolment form which can be found here.
2. If you are paying the upfront payment, we will send you a tax invoice within one (1) business day of receiving your enrolment form. If you are paying by direct debit we will send you the link to fill in the direct debit form.
3. You pay the tax invoice (note: you are not considered enrolled until you have paid your invoice), or return the direct debit form.
4. Within one (1) business day of receipt of payment we will send log in details to our learning management system.
Remember, we offer a 5 day cooling down/orientation period during which time you may cancel your enrolment for a full refund of fees. But you must not have submitted an assessment.
Start today! Click here to start now.
[su_tab title=”Why choose us”]Why choose us
5 Cooling off period
We give you five (5) days to change your mind and receive a full refund. You may review the first subject for 5 days. If you wish to cancel your enrolment during this period, you can. Your cancellation must be in writing within 5 days of us enrolling you in the course.
Nationally Recognised Qualifications
On successful completion of your program, you will receive a nationally-recognised Diploma of Leadership and Management, accredited under the Australian Qualifications Framework (AQF). Such qualifications are recognised as the national standard by all industry stakeholders, including employers. You can be confident that the skills you attain are of a high quality and will be accepted and valued nationwide.
100% Online training and assessment
No more classroom-based, instructor-led sessions that you have to plan around. You control where your learning takes place! Study when and where you want.
Once enrolled, you are in total control of what, where, when and how you study. You control the pace at which you study and complete and submit the assessment activities. There are no set classes, timetabled sessions or ‘due dates’ that you have to work around within your enrolment period.
All learning resources included in a single fee
You will incur NO ADDITIONAL COSTS to complete your program in the allotted time; all the materials you need are included in your course fee.
Flexible payment plans that make education accessible to everyone.[/su_tab]
[su_tab title=”FAQ”]Frequently asked questions
Who will issue my qualification?
All training and assessment will be conducted by Quality Hospitality International RTO 21907 a private Registered Training Organisation registered with the Australian Government to deliver qualifications across a variety of Industry sectors.
A Registered Training Organisation is the same as a TAFE institution only it is privately owned by industry experts. Our education systems are identical to those of a TAFE institution and regularly reviewed and audited by the government.
How does you compare to a TAFE institution?
We are more flexible than a TAFE, and much easier to deal with.
Our executive staff are at the top of their fields. Our Academic Director Bruce Whiteley holds a Bachelor of Engineering, a Master’s of Science and a Masters of Business Administration. Our Director of Marketing holds a business degree and a Masters of Business Administration. Our education systems are identical to those of a TAFE institution and regularly reviewed and audited by the government.
We would welcome you to compare the quality of our academic staff with other institutions including TAFE and other private institutions.
Nationally recognised qualification
Our qualifications have been developed under the Australian Qualifications Framework (AQF), so they are government-accredited and nationally recognised throughout Australia and New Zealand.
Who is This Course For?
Anyone! This Diploma of Leadership and Management is the ideal course for anyone who wants to improve their job prospects or who aspires to a management role and wants the flexibility of online study. With the skills and knowledge you learn in this Diploma qualification, you will be ready for management level positions in small, medium and large organisations in all sectors of industry. This course is especially designed for people who are employed or seeking to be employed in managerial or team leader roles.
This course aims to give you knowledge and skills required to work in a workplace at the managerial/team leader level. There is an extensive list of subjects available so you can choose the units most applicable to your career path.
What experience do I need to enrol?
None! The course is designed to suit everyone. It does not have formal pre-requisites, making it accessible to everyone. Even if you did not finish high school, you can enrol in a Diploma of Management and take the first step to improving your education.
We do recommend that you are over 20 years old (at a minimum) with some general work experience. Please read our technology requirements very carefully.
What Subjects are available?
The list of subjects available is under the units tab of this website.
How long will it take to complete?
This course is a self paced course which means you can work as fast or as slow as you like. We recommend you allocate 10-12 hours study a week.
If you do not complete the course within the allotted time frame, you may ask your trainer for an extension. All extensions are granted at management’s discretion and will incur an additional fee.
Why should I study by e-learning or distance learning?
Studying for a qualification by distance learning means you can study at a pace that suits you, not at the pace of the slowest learner as often occurs in the classroom. Enrolment is available all year round, so you decide when to start the course. As a distance education student, you can also look forward to comprehensive support to help you in your studies.
Distance learning can also be cheaper as you do not have to travel to classes, pay for parking, petrol and other such costs. Our upfront one-off fee is all inclusive, so the cost covers all your learning materials and 9-5 student support telephone support.
Will my Diploma qualification help if I want to go to university in the future?
Yes, under the Australian requirements of mutual recognition our diploma qualifications will assist in your entry into a University qualification as a mature age student. You may even get credit for the subjects you have studied.
How do I enrol?
We’ve made the enrolment process as easy as possible. Click here to enrol.
Is there an enrolment closing date?
No. Our courses are offered via the internet and distance learning, so you can enrol all year round – you decide when to start your course!
When will I receive my diploma/certificate?
Our qualifications are issued all year round upon completion of the course.
How do I get my course materials?
Please read the “How it Works” tab on this webpage.
Are there exams, and if so, where do I sit for them?
There are no exams for this qualification. Please read the “Assessment” tab on this webpage.
Will I get credit for my previous study/work experience?
We can recognise the skills and knowledge that you have gained through previous studies, work and life experiences. If you are granted recognition in a unit of competency, you do not have to re-study it. Email us for more information.
What do my fees cover?
Your fees cover all learning materials, assessments, assessment marking, student telephone and email support. There are no hidden fees and charges.
When can I start?
Now, what are you waiting for! Simply enrol and you will be on your way to better job prospects. Start now!
[su_tab title=”Forms, documents, policies”] Click here to read student documents.
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The training and assessment for the Diploma of Leadership and Management is conducted by Clear to Work Pty Ltd RTO 21907. You Statement of Attainment will be issued by Clear to Work Pty Ltd.